This document sets out the shipping policy that applies to customers that makes a purchase at our store website. By placing an order through our website, you will be agreeing to the terms below.
1. Shipping & Delivery
Shipping costs are calculated automatically by our website during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase online. We do not offer self pick up during the Covid19 pandemic. We do not provide Cash On Delivery (COD) service.
2. Order Processing Time
All orders placed during the weekend or on a public holiday will be sent on Monday or on the next business day.
3. Delivery Terms
3.1 Transit Time Domestically.
In general, domestic shipments are in transit for 2 – 7 days.
3.2 Transit Time Internationally
Generally, orders shipped internationally are in transit for 14 – 22 days. This varies depending on the shipment destination.
3.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order.
Our store operates on Monday – Friday during standard business hours, except on national holidays at which time the store will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.5 P.O. Box
We do not ship to P.O. boxes.
3.6 International Orders
For international shoppers, when making a purchase, check for any restrictions on the type or amount of product that may be shipped to your delivery destination.These restrictions may concern airfreight security or biosecurity regulations at the shipping destination. Different destinations have restrictions and regulations for Liquids, Aerosols and Gas (LAGs) and dutiable products. Our products do not contain aerosol, gas or combustible items. To avoid any inconvenience, conduct a check with your customs before making your purchase.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
3.7 Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
4. Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.
5. Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed the outcome of their investigation into the claim.
6. Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has completed the outcome of the investigation and deemed the parcel lost.
7. Customer service
For all customer service enquiries, please email us at:
customerservice@peninsularco.com.my
